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Marknesis, Tim. (2009). Customer satisfaction and beyond . Yogyakarta: Marknesis.

Gaya Chicago

Marknesis, Tim. Customer satisfaction and beyond. Yogyakarta: Marknesis, 2009. Text.

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Marknesis, Tim. Customer satisfaction and beyond. Yogyakarta: Marknesis, 2009. Text.

Gaya Turabian

Marknesis, Tim. Customer satisfaction and beyond. Yogyakarta: Marknesis, 2009. Print.