Gaya APA

Schmitt, Bernd H.. (2003). Customer Experience Management : a Revolutionary Approach to Connecting with Your Customer . New Jersey: John Wiley & Sons, Inc.

Gaya Chicago

Schmitt, Bernd H.. Customer Experience Management : a Revolutionary Approach to Connecting with Your Customer. New Jersey: John Wiley & Sons, Inc, 2003. Text.

Gaya MLA

Schmitt, Bernd H.. Customer Experience Management : a Revolutionary Approach to Connecting with Your Customer. New Jersey: John Wiley & Sons, Inc, 2003. Text.

Gaya Turabian

Schmitt, Bernd H.. Customer Experience Management : a Revolutionary Approach to Connecting with Your Customer. New Jersey: John Wiley & Sons, Inc, 2003. Print.