Gaya APA
Tjiptono, Fandy. (2012).
Service Management mewujudkan layanan prima, edisi 2 .
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Service Management mewujudkan layanan prima, edisi 2.
Yogyakarta:
Andi,
2012.
Text.
Gaya MLA
Tjiptono, Fandy.
Service Management mewujudkan layanan prima, edisi 2.
Yogyakarta:
Andi,
2012.
Text.
Gaya Turabian
Tjiptono, Fandy.
Service Management mewujudkan layanan prima, edisi 2.
Yogyakarta:
Andi,
2012.
Print.