Gaya APA
Lucas, Robert W.. (2012).
Customer service skills for succsess international, 5th ed (5 - International).
New York:
McGraw-Hill.
Gaya Chicago
Lucas, Robert W..
Customer service skills for succsess international, 5th ed.
5 - International
New York:
McGraw-Hill,
2012.
Text.
Gaya MLA
Lucas, Robert W..
Customer service skills for succsess international, 5th ed.
5 - International
New York:
McGraw-Hill,
2012.
Text.
Gaya Turabian
Lucas, Robert W..
Customer service skills for succsess international, 5th ed.
5 - International
New York:
McGraw-Hill,
2012.
Print.